Shipping and Delivery Policy
Thank you for shopping with Ultra Salon. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products ordered from our website. By placing an order, you agree to comply with the following policies.
Order Processing Time
Once your order is placed, please allow 15 business days for order processing. This includes verification of payment, product availability, and packaging.
Shipping Methods
We offer shipping services through reputable carriers to ensure timely and secure delivery of your products. The available shipping methods will be presented to you during the checkout process. Please note that the shipping options and associated costs may vary depending on your location.
Shipping Destinations
We currently offer shipping within Us only. If your location is not listed during the checkout process, we may not be able to ship to your address. In such cases, please contact our customer support for assistance.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The shipping charges will be displayed during the checkout process before you finalize your purchase. Any additional customs duties, taxes, or fees imposed by your country’s customs authorities are the responsibility of the customer.
Delivery Time
The estimated delivery time will depend on the shipping method chosen and the destination of your order. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to track the progress of your delivery. Please note that delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
Order Tracking
To track your order, use the tracking number provided in the shipping confirmation email. You can visit the carrier’s website and enter the tracking number to get real-time updates on the status of your delivery.
Order Modifications and Cancellations
Once an order is placed, it may not be possible to modify or cancel it. If you need to make any changes or cancel your order, please contact our customer support as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed for shipping.
Lost or Damaged Packages
While we take great care in packaging and ensuring the safe delivery of your order, we cannot be held responsible for lost, stolen, or damaged packages during transit. If you encounter any issues with your package, please contact the carrier directly to initiate a claim. We will assist you in any way we can to resolve the situation.
International Shipping
For international shipments, please be aware that customs policies and import duties may apply. These additional charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your country’s customs office for more information on applicable duties and taxes.
If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact our customer support team at [contact information].
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our salon directly at [contact information].