Cancellation and Refund Policy
Thank you for choosing Ultra Salon. This Cancellation and Refund Policy explains the terms and conditions regarding the cancellation of appointments and the refund process for our salon services. By booking an appointment with us, you agree to comply with the following policies.
Appointment Cancellation
If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 8 hours notice. This allows us to accommodate other clients who may be on our waiting list. You can cancel or reschedule your appointment by contacting our salon directly or using the online booking system.
Late Arrival
We understand that unforeseen circumstances may cause you to arrive late for your appointment. However, please note that arriving late may result in a shortened service or the need to reschedule. We strive to maintain the schedule for all our clients and appreciate your understanding in this matter.
No-Show Policy
In the event of a no-show (failure to arrive for a scheduled appointment without prior cancellation), we reserve the right to charge a cancellation fee or require a pre-payment for future appointments.
Refund Eligibility
Refunds for salon services are generally not provided unless there are exceptional circumstances. We take pride in providing high-quality services, and our team of professionals works diligently to ensure customer satisfaction. However, if you are dissatisfied with your service, please inform us immediately so that we can address your concerns.
Exceptional Circumstances
Refunds may be considered under exceptional circumstances, such as:
Services not rendered or completed due to salon staff negligence or technical issues.
Allergic reactions or adverse skin reactions caused by products used during the service.
Refund Process
If you believe you are eligible for a refund under exceptional circumstances, please contact our salon within 2 days of the service date to initiate the refund request. Our management team will review the request and may require supporting documentation or evidence to assess the situation. Refunds, if approved, will be processed within a reasonable timeframe using the original payment method.
Product Returns
We do not accept returns or provide refunds for retail products, including haircare, skincare, or other beauty products unless they are unopened, unused, and in their original packaging. If you encounter any issues with a product you purchased from us, please contact our salon, and we will assist you in finding a suitable solution.
Changes to Appointments
We understand that unexpected circumstances may require you to make changes to your appointment. We will make every effort to accommodate your request based on our availability. However, please note that changes to appointments are subject to our availability and may not always be possible.
Policy Updates
We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of any modifications constitutes acceptance of such changes.
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our salon directly at [contact information].